Returns & Exchanges

At Isinwheel, we want you to ride with confidence, which is why we offer a 30-day return policy on all electric scooters and bikes to ensure your complete satisfaction. If you are not satisfied with your purchase, we provide a streamlined process for returns and warranty exchanges.

Return Process

• 1.
  Submit a Return Request

  Contact our customer support team within 30 days of delivery with your order number and the reason for your return to obtain a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Equipment

  Ensure the product is in its original packaging with all accessories, manuals, and chargers included; the item must be in like-new condition to qualify for a full refund.

• 3.
  Ship the Product

  Affix the provided shipping label to your package and drop it off at the designated carrier location, ensuring you keep a copy of your tracking number for reference.

• 4.
  Inspection and Refund

  Once our technicians inspect the returned unit for any damages or wear, your refund will be processed to your original payment method within 5-7 business days.